Privacy Policy

Courseware processes and collects data according to the European guidelines. This means that we are GDPR compliant. In addition, we are ISO 27001 certified.

What data do we track?

• The website uses functional and analytical cookies in order to use Google Analytics and Google Ads;

• The website uses marketing cookies, if you accept these, we use your data to optimize our advertisements;

• The webshop also uses performance and profiling cookies to remember, for example, the contents of your shopping cart;

• We record your contact data and interest profile when you request information and/or make a purchase;

• You can request your data at any time, adjust settings and unsubscribe/remove yourself.

The advantages for you

• A well functioning and user-friendly webshop and website;

• Free and full support during the purchase process;

• Stay informed about the order status of your order;

• Receive relevant and interesting emails.

Your data is safe with us

Your personal data and payments are safe in our shop and website. At the top of the address bar of the browser you will see a lock. Also, the web address begins with https://. This means that all communication is encrypted. So your privacy is guaranteed.

Where do we register your data?

We register your purchased license with our foreign suppliers. This is to ensure that you can receive the necessary updates and upgrades along with any support. Data transmitted to third parties is only used to provide the services mentioned above. We will never sell/exchange your data with third parties for acquisition purposes.

What do we use your data for?

To serve you well, we work with various partners and store your data. We keep your data until you request to delete your data.

Website visits

When you visit our website, we place cookies on your computer. We do this to be able to use Google Analytics 4, Google Ads and other advertising opportunities.

• Functional cookies: This is a cookie with a functional role within our website. This cookie remembers information such as your login details and which products you have placed in the shopping cart. Functional cookies fall outside the cookie law. Therefore you do not need to give permission for this cookie.

• Analytical cookies: We use this cookie to analyze our website. We do this to optimize our website and improve the user experience. As your data is anonymous due to IP-masking, you do not need to give permission for this cookie either.

• Marketing cookies: These cookies contain retargeting and tracking cookies. We use these cookies to optimize our advertisements. You can choose whether or not to accept these cookies.

• Performance cookies: We use this cookie for internal purposes such as measuring shop performance. We do this by measuring, for example, whether an advertisement leads to a purchase.

Information request

When requesting information, you agree to Courseware’s terms and conditions. You can also choose to have us keep your data for only 30 days. This allows us to send you the initial information you need. However, we recommend that you fully agree to our privacy statement. This allows us to support you throughout the purchase process.

We store/record your data in the contact form software and in our CRM system. You can always view or modify your data or have it deleted.

Purchase / Demo account / Event participation

When you make a purchase, use a demo account and participate in an event, we register the data you entered. We do this in our CRM system and our mailing software. You can always view or modify your data or have it deleted.

Participation in open registration training

If you participate in an open enrollment training, we would like to register you in the training LMS. With the help of the training-LMS, you have an overview of all your trainings and obtained certificates, and you can assess the training. In the system we process your name and e-mail address. If you do not agree to this, you can indicate this when you log in for the first time. Once you agree to the terms and conditions, you can use the training LMS. You can always view or modify your data or have it deleted.

Use of support wiki

All customers with a learning platform may use the support wiki. Among other things, the support wiki gives you access to product information (and developments) and the latest news. In addition, you can ask your consultant project-specific questions. To give you access to the support wiki, we register you in the support wiki.

We value your privacy, which is why we have secured the support wiki properly and are ISO certified. In the system we only process your name, organization and e-mail address. You can always view your data, change it or have it anonymized.

Google Analytics 4

We use Google Analytics 4. We have a processing agreement with Google to ensure the security of your data.

What about sending e-mail?

We apply the ACM guidelines. Among other things, these state that sending e-mail, newsletters and other messages is permitted to existing customers. For other relationships, prior consent is generally required to receive e-mail. You can unsubscribe from marketing mailings at any time.

Complaints can be filed with Autoriteit Persoonsgegevens.

*You may only make an (information) request if you are 16 years or older or have permission from your parents.

The content on this page is subject to change.